At Vivid Garb Store, we specialise in high-quality professional workwear and active apparel designed for performance and comfort. Our straightforward shipping and returns policies ensure a seamless shopping experience for our global customers.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and public holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to accommodate your needs:

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes tracking and insurance
  • Free Shipping (Orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch
    • Basic tracking included

Note: We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We want you to be completely satisfied with your Vivid Garb purchase. If you’re not happy with your order, you may return most items within 15 days of receiving your package.

Eligibility Requirements

To qualify for a return or exchange:

  • Items must be unused, unworn, and in original condition
  • All original tags must be attached
  • Items must be in their original packaging
  • Proof of purchase is required

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged unless they arrive damaged or defective:

  • Leggings (due to their close-fitting nature)
  • Sports Shorts
  • Sport Tops

How to Return an Item

Follow these simple steps to process your return or exchange:

Step 1: Contact Customer Service

Email us at [email protected] within 15 days of receiving your order with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Vivid Garb Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return/exchange: [Product Name, Size, Color]
Reason for return/exchange: [Please specify]
Preferred resolution: [Refund/Exchange for (specify product if exchanging)]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Wait for Authorization

Our customer service team will respond within 1-2 business days with:

  • Return authorization (if approved)
  • Return shipping instructions
  • Return shipping label (if applicable)

Step 3: Package and Ship Your Return

Once approved:

  • Securely package the item(s) in their original packaging
  • Include all original tags and accessories
  • Include a copy of your order confirmation or packing slip
  • Ship to the address provided in our instructions

Refund Process

Once we receive and inspect your return:

  • We will process your refund within 3-5 business days
  • Refunds will be issued to your original payment method
  • Shipping costs are non-refundable (except for defective/wrong items)

Refund Timeline

  • Credit/Debit Cards & PayPal: 5-10 business days after we process your refund (processing time depends on your financial institution)

Exchange Process

  • We will ship your replacement item once we receive your return
  • Standard shipping charges apply for the new item
  • If the exchange item is of higher value, you’ll need to pay the difference

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected] with photos of the damage/defect
  • We will arrange for a free return and replacement
  • In some cases, we may issue a refund instead of replacement

Return Shipping Costs

  • Customers are responsible for return shipping costs unless:
    • The return is due to our error (wrong item shipped)
    • The item arrived damaged or defective
  • For international returns (outside UK), we recommend using a trackable shipping service as we cannot be responsible for items lost in transit

Need Help?

If you have any questions about our Shipping & Returns policy, please contact our customer service team at [email protected].

We appreciate your business and strive to make every shopping experience with Vivid Garb Store exceptional!

Vivid Garb Store
50 Roynon Way, Wells, GB CH1W 4BZ